Q: Cancel, Downgrade & Refunds

<h2 id="cancelyoursubscription">Cancel your subscription</h2> <p>You can cancel any time from <strong>Settings → Billing</strong>. Cancellation takes effect at the <strong>end of your current billing period</strong> unless otherwise stated during the flow.</p> <h2 id="downgradeorupgrade">Downgrade or upgrade</h2> <ul> <li><strong>Upgrade:</strong> Access higher limits immediately; charges may be <strong>pro‑rated</strong>.</li> <li><strong>Downgrade:</strong> New limits take effect from the <strong>next billing cycle</strong>.</li> </ul> <h2 id="freetrial">Free trial</h2> <p>New accounts may include a <strong>free trial</strong>. If you cancel during the trial, <strong>no charge</strong> is made. After the trial ends, normal billing begins unless you cancel. For current trial terms, see the <strong>Pricing</strong> page: https://autophish.io/pricing</p> <h2 id="refunds">Refunds</h2> <p>Refunds are handled per our <strong>Terms of Service</strong>. If you believe a charge is incorrect, contact support with your account email and invoice number.</p>

Q: Login, Password Reset & Account Security

<h2 id="loginlogout">Login / logout</h2> <ul> <li>Go to <strong>https://autophish.io</strong> and click <strong>Login</strong>.</li> <li>Enter your email and password to access the dashboard.</li> <li>To logout, use Logout button in the header.</li> </ul> <h2 id="resetyourpassword">Reset your password</h2> <ol> <li>On the <strong>Login</strong> page, click <strong>Forgot password?</strong> </li> <li>Enter the email for your account and follow the instructions in the reset email.</li> <li>Create a new password and sign in again.</li> </ol> <h2 id="securitytips">Security tips</h2> <ul> <li>Use a <strong>unique, strong password</strong>.</li> <li>Limit <strong>owner/admin</strong> roles to trusted staff.</li> <li>Remove access promptly when someone leaves your organization.</li> </ul>

Q: Quotas, Scheduling and Randomized Send ("Sprinkle")

<h2 id="monthlyquotas">Monthly quotas</h2> <p>Each plan includes a <strong>monthly email allowance</strong> that caps how many emails you can send within a billing cycle (see https://autophish.io/pricing for details). AutoPhish will block sending once you exceed your remaining quota.</p> <h2 id="scheduling">Scheduling</h2> <p>When configuring a campaign, choose an <strong>interval</strong> (e.g., one‑time or recurring). Scheduled campaigns run automatically on their cadence until paused or the quota is reached.</p> <h2 id="randomizeddeliverysprinkle">Randomized delivery ("sprinkle")</h2> <p>To avoid everyone receiving the test at once, enable <strong>randomized/sprinkled delivery</strong> (if available on your plan). This spreads emails over a time window so results better reflect real‑world conditions.</p> <h2 id="tips">Tips</h2> <ul> <li>Start with monthly tests, then adjust frequency as your program matures.</li> <li>Space deliveries across over multiple workdays to minimize internal “heads‑up” chatter (sprinkle feature)</li> <li>Watch your <strong>Dashboard</strong> to track sends within the billing period.</li> </ul>

Question 1

Create and Launch a Campaign

Accepted Answer

Step‑by‑step guide to set up, review, and send your first phishing simulation.

| This guide walks you through creating and launching a phishing simulation via the campaign wizard.

|| Heads‑up: When you click Save and Start Campaign, AutoPhish sends emails immediately to your targets. Double‑check recipients and obtain approvals first.

1) Start a new campaign

Sign in and go to your Dashboard.
Click ➕ New Campaign in the header.

2) Tone & Style

Enter a Campaign Name.
Choose a Tone (from professional to friendly).
Pick a Test Interval (e.g., one‑time, monthly).
Add Target Email Addresses (comma or newline separated). Use test addresses first.

Click Next.

3) Select a Scenario

Expand a category (e.g., Social Engineering, IT Support, HR).
Select one or more scenarios to include. Base this on the audience, or use the defaults selected by AutoPhish.
Click Next.

4) Generate the Email

AutoPhish generates a tailored phishing email (From, Subject, Body).
Review the preview. If needed, click Generate New Email for another variation.

|| In certain cases, when AutoPhish hits a spam filter, it will not use the E-Mail presented in the preview, but create a new ones.

Click Next.

5) Review & Launch

Review the summary: name, tone, interval, language, targets, and email content.
Optional: View Targets and View Email for a final check.
Choose Save Campaign to keep a dra

Question 2

Cancel, Downgrade & Refunds

Accepted Answer

Cancel your subscription

You can cancel any time from Settings → Billing. Cancellation takes effect at the end of your current billing period unless otherwise stated during the flow.

Downgrade or upgrade

Upgrade: Access higher limits immediately; charges may be pro‑rated.
Downgrade: New limits take effect from the next billing cycle.

Free trial

New accounts may include a free trial. If you cancel during the trial, no charge is made. After the trial ends, normal billing begins unless you cancel. For current trial terms, see the Pricing page: https://autophish.io/pricing

Refunds

Refunds are handled per our Terms of Service. If you believe a charge is incorrect, contact support with your account email and invoice number.

Question 3

How to make sure Campaign E-Mails are received well

Accepted Answer

Make sure the following SMTP servers are whitelisted by your E-Mail protection solution:

http://smtp.world4you.com/

Make sure the following FROM addresses are white-listed by your E-Mail protection solution:

info@booyah.click
mail@booyah.click
office@booyah.click More FROM addresses and domains are coming soon.

Question 4

Login, Password Reset & Account Security

Accepted Answer

Login / logout

Go to https://autophish.io and click Login.
Enter your email and password to access the dashboard.
To logout, use Logout button in the header.

Reset your password

On the Login page, click Forgot password?
Enter the email for your account and follow the instructions in the reset email.
Create a new password and sign in again.

Security tips

Use a unique, strong password.
Limit owner/admin roles to trusted staff.
Remove access promptly when someone leaves your organization.

Question 5

Manage Users, Roles & Multi‑Company

Accepted Answer

Invite teammates, assign roles, and manage multiple companies from one owner account.

AutoPhish supports multi‑company management so consultants and MSPs can manage several client environments from a single owner account while keeping data isolated.

| Learn more: https://autophish.io/multi-company

Roles

Owner / Admin: Full access; billing, company settings, user management.
User: Create and manage campaigns, view reports for their companies.

Multiple companies

Owners can manage several companies (client environments) from one login, with data isolated per company. Switch companies from the header/company menu.

Question 6

Quotas, Scheduling and Randomized Send ("Sprinkle")

Accepted Answer

Monthly quotas

Each plan includes a monthly email allowance that caps how many emails you can send within a billing cycle (see https://autophish.io/pricing for details). AutoPhish will block sending once you exceed your remaining quota.

Scheduling

When configuring a campaign, choose an interval (e.g., one‑time or recurring). Scheduled campaigns run automatically on their cadence until paused or the quota is reached.

Randomized delivery ("sprinkle")

To avoid everyone receiving the test at once, enable randomized/sprinkled delivery (if available on your plan). This spreads emails over a time window so results better reflect real‑world conditions.

Tips

Start with monthly tests, then adjust frequency as your program matures.
Space deliveries across over multiple workdays to minimize internal “heads‑up” chatter (sprinkle feature)
Watch your Dashboard to track sends within the billing period.

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